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India perfect Couple

Refund Policy:

At India Perfect Couple Matrimony, we strive to ensure customer satisfaction and transparency in all our services. This Refund Policy outlines the conditions under which refunds may be issued for our paid services:

1. Eligibility for Refund:
– Subscription Services: Refunds may be considered for subscription fees paid for premium membership plans if requested within the designated refund period.
– Profile Enhancement Services: Refunds may be issued for profile enhancement services (e.g., profile spotlight, priority listing) if the service is not delivered as described or if there is a technical error.
– Other Paid Services: Refunds for other paid services will be evaluated on a case-by-case basis, considering factors such as service quality, user satisfaction, and adherence to service terms.

2. Refund Process:
– Refund Request: To request a refund, users must contact our customer support team within the specified timeframe and provide relevant details, including the reason for the refund request and transaction information.
– Evaluation: Each refund request will be thoroughly evaluated by our team to determine eligibility based on the terms and conditions outlined in this policy.
– Refund Approval: If the refund request is approved, the refund amount and method of reimbursement (e.g., credit card refund, bank transfer) will be communicated to the user.
– Refund Issuance: Refunds will be processed promptly upon approval, and the user will receive confirmation once the refund has been initiated.

3. Non-Refundable Services:
– Certain services, such as one-time profile setup fees or personalized consultation services, may be non-refundable unless otherwise stated in the service agreement or terms of use.
– Refunds will not be issued for services that have been substantially rendered or used by the user, including but not limited to profile verification services or personalized matchmaking consultations.

4. Dispute Resolution:
– In the event of a dispute regarding a refund request, users may escalate the matter to our customer support team for further review and resolution.
– We are committed to resolving disputes fairly and transparently, taking into account the interests of both parties involved.

5. Changes to Refund Policy:
– We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By using our services and making payments on our platform, users acknowledge and agree to abide by the terms and conditions of this Refund Policy. If you have any questions or concerns regarding refunds, please contact our customer support team for assistance.